Shipping policy

Last Updated: 11th February 2025 

Thank you for shopping with us! We want to ensure your shopping experience is smooth and hassle-free. Below, you’ll find everything you need to know about our shipping process.

1. Shipping Methods & Carriers

We offer a variety of shipping options to meet your needs across Australia, including standard and express shipping. We use the following carriers to deliver your orders:

  • Australia Post

2. Shipping Costs

Shipping fees are calculated based on the weight of your order and your delivery address. Below are the shipping costs for standard services:

  • Standard Shipping (Australia-wide): [e.g., $15.00]
  • Express Shipping (Australia-wide): [e.g., $30.00]
  • Regional Areas: Shipping to regional or remote areas may incur additional charges. You will be notified at checkout if this applies to your order.

3. Order Processing Time

All orders are processed within 1-3 business days of receipt. Orders are not processed on weekends or public holidays. You will receive an email once your order has been dispatched with tracking information.

4. Delivery Times

  • Standard Shipping: Delivery is typically within 5-7 business days for most metropolitan areas and up to 10 business days for regional areas.
  • Express Shipping: Delivery is typically within 1-3 business days for metropolitan areas and 3-5 business days for regional areas.

Please note: Delivery times are estimates and can vary depending on the destination, courier delays, and weather conditions.

5. Tracking Your Order

Once your order has been dispatched, we will send you an email with a tracking number. You can track your shipment via the carrier’s website:

  • Australia Post: [https://auspost.com.au/mypost/track/search]

6. International Shipping

At this time, we only offer shipping within Australia. We do not ship to international destinations. However, if you are located outside Australia and would like to place an order, please contact us at [cornocollectables@gmail.com] and we will look into possible solutions.

7. Lost or Damaged Items

If your order is lost or damaged during shipping, please contact us within 10 days of receiving your tracking information. We will assist you in submitting a claim to the carrier or provide a replacement at no additional cost, depending on the situation.

8. Address Errors

It is your responsibility to provide the correct shipping address at checkout. If there is an error in the address provided and your order is undeliverable, additional charges may apply to re-ship the package to the correct address. Please review your address before completing your purchase.

9. Order Changes or Cancellations

We aim to process orders quickly, so please contact us immediately at [cornocollectables@gmail.com] if you need to make any changes or cancellations. We can only accommodate changes or cancellations if the order has not yet been processed or shipped.

10. Questions?

If you have any questions regarding our shipping policy or need further assistance, please feel free to reach out to our customer service team at:

  • Email: [cornocollectables@gmail.com]
  • Phone: [0431 822 171]